Why is my user not seeing the right information?

You've set everything up, but you're not seeing anything! Here are a series of tips to make sure everything is set up right:

Firstly ensure the user has actually signed up. When you add a user to the ECH it is important to send the invite email from the user screen and ensure they have a "Last Seen" time next to their name.

Once they are in the system, if they have no itineraries visible you must confirm they joined the right team. If not get them in the right team.

Follow the steps in How to create your first itinerary in the ECH.

Check if:

• The Itinerary may be marked not visible.
• The user in question has not been added to the itinerary.
• The update app has been pressed.
• The app itinerary last updated matches the version in the ECH
• Pull to review
• The user has connectivity!

How to check the Itinerary Version

Every time your itinerary is published, it gets an incrementing number. This number will not necessarily be contiguous, but it will be different. To find the number in the ECH put your mouse over the Update App button like so:

Mouse over the "Update App" button and this will appear

In the app this information can be found on the summary screen by tapping on "Updated" :

Tap on this area to show the complete Itinerary version information

Which will reveal:

The full itinerary version information in app

In the above examples you can see the version is 1067, so they are in sync.